Off White Quack

Shipping Policy

Thank you for visiting and shopping at LumberLegs. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

LumberLegs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

Return & Exchange Policy

Thanks for shopping at LumberLegs

If you are not entirely satisfied with your purchase, we're here to help.
 

Returns:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping:

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions on how to return your item to us, contact us.