Refund policy
Return & Exchange shipping
Customers are responsible for return shipping for sizing, fit, change-of-mind returns, and orders containing multiple sizes to try on. If LumberLegs provides a prepaid return label, a flat $10 return shipping fee per return will be deducted from your refund or collected before your exchange is shipped.
LumberLegs covers return shipping for confirmed defective items or items shipped incorrectly.
Refunds and exchanges are processed only after eligible returned items are received and inspected. Exchanges depend on inventory availability.
Start your return request at https://account.lumberlegs.com/
Self Returns available through website.
Return & Exchange Policy
Thanks for shopping at LumberLegs
If you are not entirely satisfied with your purchase, we're here to help.
Returns:
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
ALL SALE ITEMS ARE FINAL SALE. INCLUDES ALL ITEMS FROM THE LL VAULT AND ANY MARKED DOWN, DISCOUNTED, OR SOLD ON SALE DAY ITEMS. NO RETURNS PERMITTED. THIS INCLUDES BUNDLE SALES AND BLACK FRIDAY SALES.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping:
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions on how to return your item to us, contact us.